- Amazon customer service representatives this weekend have been handling a wave of inquiries from customers who received suspicious and confusing email confirmations about gift card purchases they had not made.
- Customers on social media said they were sent three consecutive emails, some Saturday night and others Sunday morning, thanking them for their purchases of Google Play, Mastercard and Hotels.com gift cards, despite never having bought them.
- “An error in our system resulted in an order confirmation email being sent to customers who did not purchase a gift card. We are emailing these customers to inform them of the error and apologize for the inconvenience,” an Amazon spokesperson wrote in an email to CNBC.
