McDonald’s is the latest fast food restaurant to use artificial intelligence to step up its game.
The fast food giant is overhauling all 43,000 restaurants with an AI makeover in an attempt to cut wait times and make a better experience for both customers and employees.
Upgrades will start with internet-connected kitchen equipment, AI-enabled drive-throughs and AI-powered tools for managers to help make sure that orders are accurate and so restaurants can predict equipment issues before they shut down.
To accomplish this mission, the company tapped Google Cloud in late 2023 to implement more computing power in restaurants, allowing them to process and analyze data on-site. Known as edge computing, the setup is generally a faster and cheaper option than sending the data to the cloud.
Suppliers have already begun to install sensors on the equipment that will ultimately give the data to the system and allow employees to see how the restaurant is operating in real time.
“Our restaurants, frankly, can be very stressful,” Brian Rice, McDonald’s Chief Information Officer, said regarding employees who face these issues, The Sun reported.
