- Customers are in Pueblo, Colorado, and have Xcel Energy as their electricity supplier.
They opted into the company’s AC Rewards program, which offers a $100 enrollment bill credit and $25 annually.
- “Let’s remember that this is something that customers choose to be a part of based on the incentives,” said an Xcel executive.
- However, company confirmed 22,000 customers were locked out of their smart thermostats for several hours Tuesday as temperatures climbed into the 90s.
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