Southwest Airlines Lost $800M During Holiday Meltdown

  • Southwest Airlines reported a pretax loss of $800 million after a computer system failure led to thousands of canceled flights during the holidays, marking the fourth consecutive quarter that the company reported losses.
  • Between December 21 and December 31, Southwest had to cancel over 16,700 flights—almost all of their flights scheduled for the holiday season.
  • While the flight cancelations began due to a winter storm, they continued for days because its crew-scheduling system became overloaded.
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