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Southwest CEO Calls On Employees To Get It Together Amid Mass Cancellations

  • As Southwest operates on about one-third of its scheduled flights, the airline has promised to “honor reasonable requests for reimbursement for meals, hotel, and alternate transportation” for travelers who are forced to adjust their plans.
  • “We had a tough day today,” Jordan told The Wall Street Journal on Monday evening.
  • “In all likelihood we’ll have another tough day tomorrow as we work our way out of this. This is the largest-scale event that I’ve ever seen.”
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