- Santoro remarked that Southwest has experienced “a meltdown a year for the last five or six years,” prompting union officials to call executives to fix scheduling processes and technology infrastructure since disruptions from severe weather are “unavoidable.”
- “They needed to do this a long time ago,” he said. “We’ve been warning them at the pilot’s union.”
- Southwest Airlines Pilots Association Vice President Capt. Mike Santoro asserted in a separate interview with Fox Business that lackluster transparency from company leadership has been particularly exasperating for union leadership.
