Unpleasant Customer Service Calls, Endless Wait Times May Have A Tech Fix
View Source | April 26, 2023 1:57 pm
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- Generative artificial intelligence tools such as ChatGPT have a beneficial impact on customer service workers that can boost their productivity and improve how customers treat the workers, according to a landmark study.
- “The emergence of generative artificial intelligence (AI) has attracted significant attention, but there have been few studies of its economic impact,” a working paper from the National Bureau of Economic Research reported.
- “While various generative AI tools have performed well in laboratory settings, excitement about their potential has been tempered by concerns that these tools are prone to ‘hallucination’ and may produce coherent sounding but inaccurate information.”
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