Woman On Hold With 911 For 15 Minutes As Husband Dies Of Heart Attack

  • A woman in Austin, Texas, says she was left on hold by a 911 dispatcher for 15 minutes as her husband died, bringing further attention to a staffing shortage at the city’s 911 dispatch center, where response times are well above the national average.
  • “The phone just ringing, and ringing, and ringing,” Austin’s Tanya Gotcher told KEYE-TV about her call to 911 in May of this year when her husband Cassy, who she had been married to for almost 30 years, collapsed before later dying.
  • Gotcher, whose call to 911 was recently featured in a campaign ad for Travis County judge candidate Rupal Chaudhari, said she asked her father-in-law to also call the emergency dispatcher, so she wouldn’t lose her place in line and his call took over 10 minutes.
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