- “Gen Z have never had the skills given to them. In my generation, the phone was on the wall in everyone’s house, and we were taught to answer it and make calls at a young age,” Copps told Insider.
- “Now we have several generations that were never taught anything about talking on the phone, and people have removed phones from their homes.”
- Copps said that her consultancy was designed to ease that anxiety and give clients the skills and confidence to answer phones effectively and with less stress.
