- Airlines have gained record revenues over the last two quarters due to a combination of soaring demand, limited supply and surging airfares.
- Passengers, on the other hand, are far from satisfied, according to the J.D. Power 2023 North America Airline Satisfaction Study.
- Customer satisfaction with major airlines is down significantly for a second year in a row due in large part to airfare costs, according to the study, published Wednesday.
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