Disney has updated its theme park policies for guests with disabilities as it tries to crack down on those misusing the program.
The new policy comes as Disney confronts a rise in the number of guests exploiting the program. A spokesperson confirmed for Business Insider in November 2023 that there had been an increase in people taking advantage of its disability policies to skip lines and avoid crowds.
Disability services have become the most requested service at the Florida and California parks, according to The Washington Post. The company reported that use of the services has more than tripled over five years.
Changes to the company’s Disability Access Service arrived on the official Walt Disney World and Disneyland websites this week.
Under the policies, guests who are disabled can now “request a return time for a specific experience that is comparable to the current standby wait,” Disney wrote in its explanation. The service is meant to help guests navigate the often crowded lines and wait times for attractions.
The new policies outline more specifically who can rely on the program. Guests who lie to take advantage of it will receive a lifetime ban, Disney said.
Read more here from Yahoo! News.
