McDonald’s has been hit by a system failure that closed stores and disrupted online and app orders around the world, including in the United States, Australia, Japan, Hong Kong, and the United Kingdom.
“We are aware of a technology outage, which impacted our restaurants; the issue is now being resolved,” McDonald’s (MCD) said in a statement to CNN Friday. “Notably, the issue is not related to a cybersecurity event.”
A spokesperson declined to give further details, including about the cause or extent of the outage.
A cashier at a McDonald’s store in New York told CNN that the store’s IT system went down around 1 a.m. and came back around 5 a.m.
Meanwhile, McDonald’s Japan said in a post on X Friday: “Many stores across the country have temporarily suspended operations.”
In the UK, Maria Avram, who works at a McDonald’s restaurant in London, told CNN that there was a system outage between 6 a.m. and 7 a.m. local time (2 a.m. and 3 a.m. ET), and staff had to take orders in person and tell colleagues in the kitchen what to cook.
A spokesperson for McDonald’s Australia told CNN that its restaurants nationwide were affected by the outage.
