Southwest Gives Disgruntled Customers Frequent Flyer Points In Aftermath Of Holiday Meltdown

  • The company said in a Tuesday statement that officials “intend nearly all baggage delayed during the recent holiday travel week to be shipped or delivered by midweek.”
  • The statement confirmed that affected customers would receive rewards points.
  • “In the new year, the urgent work continues on planned improvements to processes and systems that will bolster the ability of Southwest to recover effectively in large-scale disruptions of our operational plans.”
Click to read full article Go back home

Sign Up for Our Newsletter

Join our list!

Sign up here to get our daily newsletter with the top trending headlines.