Southwest Gives Disgruntled Customers Frequent Flyer Points In Aftermath Of Holiday Meltdown
View Source | January 5, 2023 5:00 am
- The company said in a Tuesday statement that officials “intend nearly all baggage delayed during the recent holiday travel week to be shipped or delivered by midweek.”
- The statement confirmed that affected customers would receive rewards points.
- “In the new year, the urgent work continues on planned improvements to processes and systems that will bolster the ability of Southwest to recover effectively in large-scale disruptions of our operational plans.”
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