- “Let me be clear: we messed up. In hindsight, we did not have enough winter operational resilience,” he remarked.
- “It became clear that, with the storm severely disrupting our Denver and Chicago Midway stations concurrently, we did not have enough resiliency in our operation for the severe effect this winter event had on us.”
- Flight schedules for Denver and Chicago Midway, which serve as starting and ending bases for one-fourth of the company’s flight crews, were almost entirely canceled by Southwest in the days before Christmas.
