Wendy’s Adding Google Cloud AI Tech To Drive-Thru Ordering
View Source | May 10, 2023 9:45 am
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- Some customers hitting the Wendy’s drive-thru will soon see a new artificial intelligence (AI) technology as they do so.
- That will happen for Wendy’s patrons in the Columbus, Ohio, area after the company adds generative AI tech from Google Cloud to a location there. That company-owned restaurant will receive the AI chatbot in June as part of a pilot, according to a Tuesday press release.
- At the restaurant where the test will soon take place, the AI will “have conversations with customers, the ability to understand made-to-order requests and generate responses to frequently asked questions,” according to Wendy’s. It has been dubbed Wendy’s FreshAI.
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