Wendy’s Adding Google Cloud AI Tech To Drive-Thru Ordering

  • Some customers hitting the Wendy’s drive-thru will soon see a new artificial intelligence (AI) technology as they do so.
  • That will happen for Wendy’s patrons in the Columbus, Ohio, area after the company adds generative AI tech from Google Cloud to a location there. That company-owned restaurant will receive the AI chatbot in June as part of a pilot, according to a Tuesday press release.
  • At the restaurant where the test will soon take place, the AI will “have conversations with customers, the ability to understand made-to-order requests and generate responses to frequently asked questions,” according to Wendy’s. It has been dubbed Wendy’s FreshAI.